How do I conduct my data speed test?
This Data Speed Test uses the Java programming language and it works most effectively if your computer is equipped with the latest Java plugin. To check if your computer has the latest Java plugin installed, click on this link (Java plugin link) to install any required updates (suitable for your operating system) before you conduct the data speed test.
For Apple Mac users, click on this link to check if your computer is equipped with the most up-to-date version of Java.
Please note that any Java update file is large and may take some time to download.
Things to know and do before the data speed test
- Have your customer ID ready (if unsure, call the Department on freecall 1800 883 488 weekdays 8:30 am to 5:00 pm for assistance)
- Have the details of your broadband service plan (as provided by your Provider) and email address ready
- Ensure you are not sending or receiving emails while running the test
- Ensure any software firewalls and anti-spyware applications that you have installed are disabled temporarily while the test is being run
- If you obtain FAILED test results, run the test at different times of the day to get a more conclusive result
The speed test
- Click on this link (ABG Data Speed Test) to open the data speed test instructions
- Click on the Java Applet to start the test (if your computer has not been updated to the latest version of the Java plugin, you will be prompted to update; complete the update by clicking on this link - Java plugin link - and select the download appropriate for your operating system, such as Windows 7 of XP)
- Enter your details as required
- Click the START button to run the test
- A result of PASSED or FAILED will be displayed after the test
- Remember to re-activate your software firewall and anti-spyware application after you complete the testing
There is an Advanced Test available - running this test is optional. It measures such elements as latency and data packet loss. Please note that the Australian Broadband Guarantee does not set performance benchmarks for such service elements.
What to do if you receive a failed result
- If you receive a FAILED result on your first try, run a second test in one hours time
- If you receive a FAILED result again, run another test in 24 hours time
- If you receive a third FAILED result, contact the Department on freecall 1800 883 488 weekdays between 8.30 am and 5.00 pm (AEST) for assistance with obtaining a copy of your test results
- You may choose to repeat this testing process one week later to obtain a more comprehensive indication of your data speed performance
- Contact your service Provider for assistance
Important: You should bear in mind that some adverse results may be caused by factors outside of your Provider's control and therefore may not constitute a breach of their data speed obligations under the Australian Broadband Guarantee program.
What should I do if my ISP is unable to help me?
If you believe your Provider has not satisfactorily addressed your complaint or resolved your data speed issues, you can contact the Department on freecall 1800 883 488 weekdays between 8.30 am and 5.00 pm (AEST) for further assistance. Please note that you will be required to provide the Department with the following details:
- Your name, contact phone number, and the address where your Australian Broadband Guarantee service is connected
- The plan you have with your Provider, including download/upload speeds
- The times and results of your data speed tests
- The details of any contact you had with your Provider in trying to resolve the issue